In-page links

Customer Comments

Security & Credit Card Logos

Customer Comments

At Imogen Stone, we take pride in our customer care because we want you to come back time and time again. We only supply high quality flowers presented in attractive packaging and the finished product looks very much like the photo you see on the website.

But don't just take our word for it, here are some comments received from our customers...
Featured company www.imogenstone.com.

"Last Christmas was the first time we'd use Imogen Stone and our Aunt said that although we'd always sent beautiful flowers in the past, these were the best ones ever! - Many thanks from all of us!" – Allan (Dec 2009)

"Just a little note to say thanks for all your efforts with my latest order from yourselves. You recently arranged for flowers to be delivered in time for a funeral and went to great lengths to get the flowers I wanted and personalise my order. It was greatly appreciated and I won't hesitate to use you again for my next floral needs!" – Victoria (Dec 2009)

"I’d just like to say thank you for the perfect service and incredible flowers that you sent yesterday.
I can happily say that your customer service is second to none, and this being the second time I’ve had flowers from you, I can without a doubt say that I will have no hesitation in coming to you next time!
My fiancée was over the moon with the flowers that you delivered to her work. You helped in making her day completely special!... Huge thanks!" – David (Nov 2009)

"Just a quick note to thank you for the lovely display you did for my parents ruby wedding anniversary.  They were absolutely gorgeous!" – Nikki (Oct 2009)

"Just a quick note to say thanks for creating such beautiful flowers. They were so impressive my friend took a photo and sent it to me." – Kristina (Oct 2009)

"Always a first class service - with first class goods." – Rita (Sep 2009)

"Loved the website and the range of flowers you do - they're a bit different from the usual!!" – Lisa (Sep 2009)

"I had been looking for an age at orchid plants on the net and was extremely impressed with your beautiful plants and their price. The first time I bought my Auntie an orchid was 1979 so its a very personnel gift just wish I could be with her!!" – Sara (Before delivery Sep 2009)

"My Auntie was delighted with her beautiful orchid. Thanks! Will certainly be ordering from you again." – Sara (After delivery Sep 2009)

"Excellent bloom quality!" – Imogen (Not Stone! Sep 2009)

"After receiving a gift of Fairtrade flowers for my birthday I was very keen to use your company. The flowers lasted a long time and I hope that this gift for my mum will brighten her day after the death of my Garndmother." – Jill (Sep 2009)

"Many thanks.  I'll be using Imogen Stone again!" – Bridget (Sep 2009)

"Just to say that the flowers arrived safely and were very much appreciated by my daughter and her husband.  Thank you for all your help, I will certainly by using you again." – Carol (Sep 2009)

"I have ordered from you before, beautiful flowers, lasted ages, packaging very sturdy, presentation lovely. Fairtrade flowers very, very good value for money." – Carly (Sep 2009)

"I love the Fairtrade idea and wanted to support this plus I want to support local florists." – Claire (Sep 2009)

"My friend Lira C phoned to say that the Bouquet of Flowers was so lovely, lovely; absolutely beautiful" – Margaret (Sep 2009)

"Thank you so much, you are a star!  Thank you for the pleasant way that you dealt with this issue! So grateful to you.  Have a lovely day, I will now that I don't have to worry about this. Will certainly use your service again and will recommend you to ex-pats out here in Mallorca. Many Thanks." – Anna (Aug 2009)

"Just a note to say I really like your website and it’s nice to see the lovely gifts, it really helps someone like me who has family scattered around the UK! I also like the fair-trade options." – Jenni (Aug 2009)

"Thank you for being so helpful - much appreciated! I really hope they like their flowers too. Have to say your company's internet page really stood out. Believe me I looked at loads of flowershops before I finally found Imogen Stone's tasteful and classy bouquet images, and felt safe to put in an order ; ) Will definately use Imogen Stone flower delivery again." – Ellen (Aug 2009)

"Your flowers always give pleasure to those I send them to." – Elizabeth (Jul 2009)

"Now I've found you I will use you again!" – Mrs H (Jul 2009)

"Always great - thank you." – Denise (Jul 2009)

"Bouquet beautiful, thank you - will come back again." – Chris (Jul 2009)

"Just to say thank you for a very easy transaction, the herb dryer arrived on Tuesday and my friend is delighted with it!! " – Jane (Jul 2009)

"Thank you very much for resending this. She absolutely loved the flowers and the bunny! It made her day. You have been very professional and we will definitely be ordering from you all again." – Cynthia (Jun 2009)

"Just to let you know how pleased I am with the hand tied arrangement which arrived this morning. I do love the pinks and the raspberry colours, and the scents of the other flowers are lovely. Thankyou so much for creating such a lovely hand tied, and this is certainly not the last time you will be hearing from me!!!!!!!!" – Teresa (Jun 2009)

"The flowers were a lovely suprise for my Gran we she returned. She said they are absolutely gorgeous so many thanks for everything and your great service. I will definitely be using your company again. " – Sara (Jun 2009)

"Just wanted to say thanks for the great service. It was my first time ordering from you and I am very happy with my purchase. I will be back for future gifts. " – Dave (Jun 2009)

"I have used you only once, and given the rave reviews from the recipient, I am confident to use your services again. Thanks in advance for what I am sure will be a delight for the next recipient. " – Debbie (Jun 2009)

"I was particularly looking for fairtrade flowers - so pleased to find your website." – Alison (Jun 2009)

"Thank you very much for your efficient service and quality. I could not reach you at the time when I knew it was your open hours, so thank you very much. That was a very special gift for me to give. I really appreciate your service and your efforts. I will definitely recommend your company to my friends and family!!" – Moran (Jun 2009)

"I ordered flowers for my Mom on Mother's Day and I was very impressed with how quickly they were delivered, especially as many flower companies refuse to deliver to my postcode or they charge you a lot more in postage. Thank you for a fantastic service!" – Bronwen (Jun 2009)

"Great - most stylish flowers than other websites!" – Jaswinder (Jun 2009)

"I'm most grateful for the prompt way in which you canceled my first incorrect order. It's a refreshing change to receive such swift personalized notification and most efficient service. Many thanks indeed." – Wes (May 2009)

"Lovely website, very easy to use and love the fact I can put a message on and select a delivery day!" – Anne (May 2009)

"Recently I was poorly and a friend of mine sent me some of your beautiful flowers, so I asked her for your name and it all went from there! thankyou." – Tracy (May 2009)

"Just recieved the most beautiful roses. Truly the most beautiful roses I've ever seen. And fair trade too - thank you." – Rebecca (May 2009)

"You very kindly sorted out some flowers for me yesterday at short notice. Your service was so efficient, prompt and polite that I just wanted to say thank you! The next time I need flowers in your area, I'll definitely use you again." – Louella (May 2009)

"No one else does beautiful flowers in a bowl like you do. Last one we ordered was lovely, especially for that special occasion." – Anthony (May 2009)

"Thanks for all your efforts, my Mum really enjoyed the flowers and it was a lovely surprise." – Sharon (Apr 2009)

"I like the way you display the choices of flowers and some unusual choices too. Easy to use order form is always an added bonus - many thanks." – Susan (Apr 2009)

"Used you a few times now & the recipients of the flowers have always been highly delighted. They are perfect specimens of the flowers, vivid in colour & long lasting. From; One happy customer. Thank you." – Diane (Apr 2009)

"I received some beautiful flowers from your company, fantastic quality and presentation." – Sally (Apr 2009)

"Hi just wanted to say that the Antille Carnations in the Cream Jug arrived this morning for my Mum and Dad's wedding anniversary, they were really taken with them and I would like to thank you for the way in which they were packaged and the super quality. I will be recommending your company and won't hesitate to order again, would also like to say that when I emailed for information before ordering it was dealt with quickly and in a polite and helpful manner , thanks again." – Julie (Apr 2009)

"I must say the packaging and overall effect when you received IS things is superb - I'm sure you already knew this though, but always nice to hear, I hope :)" – Kate (Mar 2009)

"The flowers and delivery service were FANTASTIC.  Thanks." – Rachel (Mar 2009)

"I just wanted to thank you for your excellent service and beautiful flowers.  We live in the Highlands of Scotland where flower delivery is something of a hit and miss affair - Royal Mail is certainly the best delivery option available to us, and it certainly worked very efficiently in this case. The flowers were gorgeous,and presentation and packing perfect.  Many thanks indeed." – Alison (Mar 2009)

"Thanks for the excellent service - my mother was delighted with the flowers." – David (Mar 2009)

"Thank you so much for delivering both bouquets of flowers exactly on time! Both Mum's are delighted with them, and are enjoying the fact that so many blooms are still to open. Please could you tell us what the tall, hyacinth like flowers are? Many thanks; I will definitely be ordering from you again and recommending you to friends and colleagues." – Lorraine (Mar 2009)

"I have nothing but praise for Imogen Stone. The flowers I have sent have been gorgeous and the recipients delighted - thank you" – Gillian (Mar 2009)

"Lovely flowers and website. Chose you because I trust that you'll deliver exactly what you say you will!" – Helen (Mar 2009)

"I just wanted to thank you for the excellent service provided to my Internet order (Secateurs - Folding Pocket). Although requested for the 17th they arrived by hand on 16th." - Paul (Mar 2009)

"Fantastic flowers previously and so may the best continue" - Frederik (Mar 2009)

"A fabulous florist.....................what more can i say. Chic and stylish flowers at affordable prices. New ideas all the time, many thanks girls!" - Christina (Mar 2009)

"I had ordered with you before and the recipient said they had never had flowers delivered so fresh. keep up the good work!" - Helen (Mar 2009)

"Thank you so much for the flowers my wife received this morning, they are beautiful.....and she is truly delighted. The care in selection and presentation is wonderful. Thank you again." - Paul (Mar 2009)

"Very nice website and good prices. Would be happy to use again." - Carina (Mar 2009)

"A friend sent me some of your flowers and I was really impressed with the quality and presentation of them." - Sally (Mar 2009)

"Just a message to say how beautiful the wedding flowers were for my daughter Ruth and Mahdi. Many people commented and they helped to make the day so perfect. The service you provided was personal which meant they got the flowers they wanted. Again many thanks. Will send a photo as soon as available." - Pam (Feb 2009)

"Received flowers from you and thought the quality was very good. Very friendly and easy to use website. Attracted by Fair Trade offer. Have been using you for the last couple of years and you have never let me down ;O)" - Nav (Feb 2009)

"When I was ill recently, yours were the best flowers I received!" - Meredith (Feb 2009)

"How refreshing to find someone who still takes pride in what they do, & delivers what they state on-site! I mentioned when I placed my order that I was" trying you out" after some bad experiences with Interflora & Bunches, you leave them standing on first reflection. Well done.." - Kevin (Feb 2009)

"Originally heard about you through my neighbour who had received some flowers from you and was impressed." - Mary (Jan 2009)

"Many thanks for the flowers you delivered yesterday to Mrs J. She was so pleased with them saying the selection was beautiful." - Susan (Jan 2009)

"I just wanted to write to you to say how impressed I was with your service and the standard of the flowers I sent to my best friend on her birthday. I would highly recommend you to others and will be a returning customer." - Kathryn (Jan 2009)

"Just a note to say thank you for the excellent service. I heard from Mrs P who was thrilled with the roses, they were lasting very well and she now has your web address having been very disappointed when she last sent flowers." - Pippa (Jan 2009)

"Flowers have been fantastic. Thank you." - Claudette (Jan 2009)

"Excellent site. Delighted to be able to order Fairtrade. Site very easy to navigate." - Jimmy (Jan 2009)

"Looked at all the other florists and none of them had such beautiful, classy and just that bit different arrangements from which to choose." - Elizabeth (Jan 2009)

"...will use again as choice much better than John Lewis (who I have always used in the past)." - Lorraine (Dec 2008)

"I'm visiting from the U.S. and your website appealed to me in my search for flowers for the birth of my new grandson. I hope I've made the best choice. Thank you so much for an extra special arrangement!" - Jeanne (Nov 2008)

"Easy to use site. Gifts clearly shown. Flowers look beautiful." - Nadia (Nov 2008)

"Through "The Shopaholics Guide to Buying Gorgeious Gifts Online" Book - I like your site the best as I was looking for natural bunches of flowers. Yours was definitely my favourite." - Nicola (Nov 2008)

"I just wanted to (very belatedly) say a HUGE thank you to you for what you did for our wedding.  I have to tell you that every guest who took away an orchid (they did all go by the way) is still raving about them!  They were the most exceptional orchids, and the room looked spectacular.  I have two in my home (one of which I have managed to kill already) but the other is blooming nicely.  They lift the whole room.... I thought you were so professional, creative, and very hard working – I loved both the bouquets, the lapel flowers were the perfect size and design, and the room looked spectacular!  So many people raved about the room, you did such a fantastic job!! ... I am so so pleased we used you, you totally got our ‘vision’ (or more accurately, helped us shape our vision)," - Jo (Nov 2008)

"These arrived today in great condition and look beautiful, thanks for the flexibility with the change of date." - Naomi (Oct 2008)

"I received a beautiful bouquet from my daughter and was very impressed by the quality of the flowers and presentation. The plus factor was that they were Fairtrade." - Anonymous

"Thank you very much for your quick response and it was a pleasure to use your service” - Marc

"Thank you once again for your great help in organising what I am sure will be a wonderful arrangement." - Sarah

"Nice selection of flowers. Service was great before even though I do not send very often it is nice to have a company name to go to. This arrangement caught my eye . Thank you for your service." - Ruth

"I just wanted to pass on my thanks for the flowers you sent which were delivered this morning. My wife was absolutely delighted.  She commented not just on how beautiful the flowers were but also on the presentation of the card and wrapping." - Kevin

"Just received my lovely orchid..thanks so much, beautiful plant and very well packaged..will order again..thanks" - Elizabeth

"Thank you so much for delivering both bouquets of flowers exactly on time! Both mum's are delighted with them, and are enjoying the fact that so many blooms are still to open. Please could you tell us what the tall, hyacinth like flowers are? Many thanks; I will definitely be ordering from you again and recommending you to friends and colleagues." - Lorrie

"I would just like to thank you for your outstanding service. My mum was so pleased to receive her replacement pink jug from order No 2530, i wanted to contact you again and thank you very much. I know where i will be buying flowers from in future. Thank you again." - Hannah

"Wanted Fairtrade so responsible with my gifts and wanted to support an independent company rather than Interflora (who also do some Fairtrade). Can I just say how fantastic the flowers were.  My Friend loved them. Will definitely use you again." - Anonymous

"The timing was perfect and more importantly the Rose and box were absolutely beautiful, perfectly presented.  Iv’e never seen such a beautiful rose." - Kevin

"Great service last time so I came back" - Tinu

"How refreshing to find someone who still takes pride in what they do, & delivers what they state on-site! I mentioned when I placed my order that I was "trying you out" after some bad experiences with Interflora & Bunches, you leave them standing on first reflection. Well done."

"I just wanted to say thank you very much for sending my mum another bunch of flowers following my conversation with Jan ( I do hope I've remembered the name correctly).  I emailed to complain about the anemones I ordered for my mum on Mother's Day and Jan called me.  She arranged to have some more flowers sent, which mum received today.  She called me to say how lovely they were, so I just wanted to say thank you very much for great customer service.  Please give my thanks to Jan for her understanding and help." - Wendy

"It's great to find a good, reasonably priced and reliable florist online. Many thanks." - Brian

"Love your site and serfice, always reliable" - Ian

"My daughter sent me flowers from Imogen Stone - and now I am an existing customer." - Denise

"WOW! Thank you for the poshest flowers I've ever seen! ... Beautiful!'..." - Vicky

“Dear Jan... Can I thank both you and Georgina again for all your help.  As mentioned to you, I have kept your website in my 'Favourites' and will certainly use you again in the future." - Roma

"Cracking website, so easy to use." - Linda

"Just a quick message to thank you for your helpful attitude and extremely prompt delivery. Our daughter-in-law was delighted. A very excellent service indeed, we know where to come in future if the need arises!" - Jane

"Thanks for everything last night. The wedding was a great success and the flowers were lovely!" - Keeley

"Lovely site and flowers" - Sharron

"Flowers always been beautiful & service first rate" - Diane

"Used your service on a number of occassions - all receipients delighted with flowers." - Janice

"My mother was extremely impressed with the calla globe – it was very unique and different. Brought a huge smile to her face. Thanks again and I have bookmarked you for the future" - Amin

"Just to say the above order arrived safely after the uncertainty of the flat number.  The recipient is absolutely delighted with the roses and I am impressed by your service.You seemed to take a personal interest and I am grateful. I shall certainly use you in the future." - Stephanie

"Recieved birthday flowers from my children on Aug 28th - gerbera bouquet. Blooms lasted for 10days and I was thrilled with their quality. Have ordered flowers before from you to send to others but was my first time to receive them! Thankyou. Will definitely recommend to friends& family." - Norma

"A quick note of thanks. The flowers were beautifully presented and reflected the images and price on line. They were delivered timely and the email confirmation was a nice touch. A pleasure ordering from you. Keep up the good work!" - Jamie

"I just thought it was about time I wrote and thanked you for all the wonderful service I have received from you over the past year. It started off with an order I needed to put on hold as my Grandmother was taken ill just before her birthday. The customer service was impeccable, kind and thoughtful and the flowers when they could finally be delivered were wonderful. I have since used your service for my sister's birthday and my Mum's 60th birthday flowers when, again you came to the rescue, delivering to the B+B my mum was staying in, flowers complete with a vase. The flowers were stunning and lasted a very long time, my mum so thrilled she has said she will be using you too. I will continue to order Imogen Stone flowers for all my special occassions and have thoroughly recommended you to all my family and friends, so thanks again and keep up the good work!" - Cath

"Whilst we sorted this out this morning, I would just like to thank you for your excellent customer service at Imogen Stone, I am very impressed - so very lacking in lots of business these days!" - Nicki

"Thank you so much for this. I will put it on every review site how fabulous the service is." - Lavina

"Thank you very much for organising this delivery. My daughter contacted me after the flowers were delivered saying the flowers were beautiful. I am very grateful for the trouble you took with this order and appreciate everything you did to accommodate my request." - Christine

"I would just like to let you know that my mum was delighted with her beautiful flowers from your company and called to tell me what great service she received. I will certainly order again from you" - Janet

"Many thanks for your swift response and your obvious concerns about customer service. All the staff at Imogen Stone have been very helpful in trying to resolve this issue." - Louise

"My orchid is still thriving on my 'orchid windowsill'... no doubt I will recommend your company to friends and family." - Verity

"Sarah was thrilled to have such a lovely surprise waiting for her after a morning sightseeing in Edinburgh" - Neil

"Just to say how impressed I was with the efficiency and quality of your product and service. I have ordered many flower gifts online and believe that yours has without doubt been the very best. No doubt I will return for future high quality products from you." - Howard

"...she was absolutely delighted with them - being someone who sells flowers for a living she rarely is given any and yours were absolutely gorgeous" - Lesley

"Just a quick thank you. My wife was delighted to receive a bouquet of beautiful, fresh yellow roses (Fairtrade) on her birthday yesterday. Please pass on a big thank you to all involved." - Jenny

"My mum got a nice surprise when the flowers arrived. She was speechless at first and then she almost burst in to tears. The delivery was on time and they were in perfect condition. We thought they were a lot better quality than another bunch that she got through Interflora from someone else. The flowers she got from you were just great, so I would just like to say a big thank you from my husband and I." - Claire

"First Class. Spot on time delivery, extremely well packed and presented, excellent value for money." - Tony

.